There could be several reasons why you received a blank Skin. If you received a blank Skin your picture or design might not have been uploaded properly to the Customizer. Your artwork could have also been rejected due to low image resolution or inappropriate content. There could have also been a technical error that caused your Skin to print without artwork or design.
Please contact customer service at: https://cart.skinit.com/web_to_case.php and inform them of your concern and they will work with you to resolve the matter.