Why isn't my photo uploading in the Customizer?

There are a few things you can try if you are having trouble uploading your image to the Customizer.

1. First, make sure you are using the latest versions of Internet Explorer and Mozilla Firefox.

2. Make sure you have the latest version of Flash. If you do not, it can be downloaded at

3. Please delete the cookies & temporary files that are stored on your computer and try placing the order again.

Please also be sure to follow the requirements listed below when uploading images to the Customizer.

Image Type:

We support JPEG, JPG, GIF and PNG image files.

Image Resolution:

We recommend 2 and above Mega pixel images for smaller devices (phone, PDA, etc...), and 5 and above Mega pixel images for large devices (laptop, desktop, Xbox, etc)

File Size:

The file size of an image should be no more than 10 Megabytes.

There are certain cases in which we will not be able to produce the custom skin with the images you upload. They are:

a. When the image quality is too low

b. When the image clearly infringes on a copyright.

c. When the image contains adult for explicit material or of a graphic nature.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.