Why does my order status say "canceled" when I didn't cancel my order?

We do not always know the specific reason for order cancellations since there are several reasons why your order could have been canceled. For Custom Skin cancellations we could be unable to produce the Skin with the image you have uploaded for one of the following reasons:

  • Technical error
  • The image quality is too low
  • The image clearly infringes on a copyright
  • The image contains adult or explicit material
  • Issues with the billing/payment information

Should you notice that your order was canceled and you have not yet been contacted please contact customer service via web form and inform us of the concerns you are having.

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